Welcome to Heavy Petal. By visiting our website or purchasing from us, you agree to these Terms & Conditions. Please read them carefully before using this site.
This website is operated by Heavy Petal. Throughout the site, the terms "we," "us," and "our" refer to Heavy Petal. By accessing our website or purchasing products from us, you agree to be bound by these Terms & Conditions, as well as any additional policies referenced herein, including our Privacy Policy, Shipping Policy, and Return Policy.
If you do not agree to these Terms, please do not use this website.
We make every effort to accurately display our products, including colors, materials, and descriptions. Because many of our products are handmade, vintage, natural, or floral, variations should be expected and are considered part of their character.
Fresh flowers and plants are seasonal and inherently unique. Substitutions may occasionally be necessary due to availability. When substitutions are made, they will be of comparable style, quality, and value.
We reserve the right to discontinue products or limit quantities at any time.
All prices are listed in U.S. dollars unless otherwise indicated.
Prices are subject to change without notice. We reserve the right to correct pricing errors or inaccuracies, even after an order has been placed. If an error affects your order, we will contact you before processing it.
Applicable taxes and shipping charges are calculated during checkout.
Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order for any reason, including product availability, suspected fraud, pricing errors, or payment issues.
If we cancel an order after payment has been received, we will issue a full refund.
Payments are securely processed through Shopify and its authorized payment providers. Heavy Petal does not store your complete payment information.
By submitting payment information, you represent that you are authorized to use the selected payment method.
Shipping estimates are provided as a courtesy and are not guaranteed.
Once an order has been transferred to the shipping carrier, Heavy Petal is not responsible for delays caused by weather, carrier operations, customs, or other circumstances beyond our control.
Additional information regarding fulfillment and shipping can be found in our Shipping Policy.
Please refer to our Return Policy for complete information regarding returns, exchanges, and refunds.
Because of their perishable nature, fresh flowers and certain plants are generally not eligible for return unless they arrive damaged or there is an error with your order.
Gift cards are non-refundable and cannot be redeemed for cash except where required by law.
All content on this website—including photographs, illustrations, artwork, graphics, logos, product names, copy, and website design—is the property of Heavy Petal or its licensors and is protected by applicable intellectual property laws.
Content may not be copied, reproduced, distributed, or used without prior written permission.
You agree not to:
We reserve the right to suspend or terminate access for violations of these Terms.
This website may contain links to third-party websites or services. Heavy Petal is not responsible for the content, policies, or practices of third parties.
This website and all products and services are provided "as is" and "as available" to the fullest extent permitted by law.
We make no warranties, express or implied, regarding uninterrupted availability, merchantability, fitness for a particular purpose, or non-infringement.
To the fullest extent permitted by law, Heavy Petal shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of this website or the purchase or use of our products.
Our total liability for any claim shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms limits liability where such limitation is prohibited by law.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles.
We may update these Terms & Conditions from time to time. Changes become effective upon posting to this page. Continued use of the website constitutes acceptance of the updated Terms.
Questions regarding these Terms & Conditions may be directed to:
Heavy Petal
136 Commercial Street
Provincetown, Massachusetts
Email: hello@heavypetalptown.com
