Heavy Petal ("we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

When you visit our website or place an order, we may collect information including:

• Your name
• Billing and shipping addresses
• Email address
• Phone number
• Payment information (processed securely through Shopify and our payment providers—we do not store your full payment details)
• Order history
• IP address, browser type, device information, and website usage data
• Information you provide when contacting us by email, phone, or text

We use your information to:

• Process and fulfill orders
• Arrange local delivery and shipping
• Communicate with you about your order
• Respond to questions and customer service requests
• Process returns and exchanges
• Improve our website and shopping experience
• Detect and prevent fraud or other unauthorized activity
• Send marketing emails if you have chosen to receive them

If you subscribe to our mailing list, we may occasionally send updates about new products, seasonal offerings, events, and shop news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us directly.

We only share your information when necessary to operate our business and fulfill your order. This may include:

• Shopify, which powers our online store
• Payment processors that securely process payments
• Shipping carriers and local delivery services
• Service providers that assist with email communications, analytics, or website functionality

We do not sell your personal information to third parties.

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and help us understand how visitors use our site.

Depending on the services we use, cookies may also support advertising and marketing efforts.

You can control or disable cookies through your browser settings, although some features of the website may not function properly if cookies are disabled.

We take reasonable administrative, technical, and physical measures to protect your personal information. While no method of transmission or storage can be guaranteed to be completely secure, we work with trusted service providers that employ industry-standard security practices.

We retain your information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and operate our business.

Depending on where you live, you may have rights regarding your personal information, including the right to:

• Request access to the information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information, where applicable
• Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date.

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Heavy Petal
136 Commercial Street
Provincetown, MA 02657

Email: hello@heavypetalptown.com
Phone: (508) 203-7882